platobridal web store FAQ section

Since all of our dresses are made-to-order, each dress’s tailoring time is based on the complexity of its design and seasonal changes in demand. Each dress’s page will display an estimated tailoring time calculated based on these factors. To ensure you receive your dress on time, please place your order as early as possible to avoid prolonged tailoring time during peak seasons. We advise ordering a minimum of 8 weeks before you need to wear the dress if ordering a wedding dress and a minimum of 5 weeks before you need to wear your wedding party dress and special occasion dresses.

Each dress is made of one or a combination of the following beautiful, high-quality fabrics: Chiffon: delicate, sheer, and transparent material made from silk or rayon; its soft finish is often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps Organza: crisp and sheer like chiffon, but with a stiffer texture reminiscent of tulle but more flowing; popular for skirts, sleeves, backs, and overlays Satin: heavy and smooth with a high sheen on the front; very commonly used for bridal gowns Silk-Like Satin: smooth, silky satin with a glossy front and matte back Matte Satin: soft, subtle shine and a smooth surface; similar to silk-like satin but less prone to wrinkles Taffeta: a crisp, smooth high-end fabric with a slight rib Tulle: netting made of silk, nylon, or rayon that is used primarily for skirts and veils (think ballerina tutus)

Our dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to order for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than for other items, so it’s important to order carefully.

Each dress is carefully tailored to match exactly what you see in the photos.As we offer custom service for the special customers,we can accpet modification on the style,fabric and length. ①.For the style If you want combine with another style,you have to send photos to us and explain clearly via email.And there maybe some extra cost will be charged. ②.For the fabric Changing the fabric for the dress is not suggested.The customers want to change the fabric must be familiar with the difference between each. ③.For the length You can change the length of the dress by advice the measurement of hollow to hem.Then we will make the length accordingly.

We are confident of our items quality and we don't accept return/refund for custom made dresses.We wishes to create a satisfying and enjoyable shopping experience for you. By any chance, you received a gown in wrong size or color compared to your order requirements, we will remake a new one for you or have you refunded.

When ordering a dress for your special occasion online, you’re right to pay close attention to getting the size right! Since we’re an international company, our clothing may run larger or smaller than the standard sizes you’re used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors. If you’re ordering a custom-sized dress, it’s especially important to get your measurements exactly right. Getting professionally measured is the most reliable way to ensure the final product reaches you perfectly tailored. Be sure to check out our measuring guide . If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. If you have any other questions about ordering the right size, don’t hesitate to contact us .

A perfect-fitting dress starts with perfect measurements. Before ordering a made-to-order dress from Platobridal, we strongly encourage finding a professional local tailor who can help you measure accurately. Here, we'll show you which measurements are needed and how to correctly take them. Warning: measuring yourself at home is trickier than you think! For best results, always have your measurements taken by a proffesional local tailor. 1):BUST: *This is not your bra size! *Wear an unpadded bra (your dress will have a built-in bra) *Relax arms at sides *Pull tape across the fullest part of the bust 2):WAIST: *Find the natural waist *This is the smallest part of the waist *Usually about 1 in. above belly button *Keep tape slightly loose to allow for breathing room 3):HIPS: *Find the widest part of the hips *Usually about 7 in. below natural waist *Tape should brush across both hipbones 4):HOLLOW TO FLOOR:*Stand straight with feet together *Measure in bare feet *Begin at the hollow space between the collarbones and pull tape straight down to the floor *To fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains 5):HEIGHT:* Stand straight with feet together * Measure in bare feet * Begin at the top of the head and pull tape straight down to the floor

To protect your CC safe, we don't receive payment via CC online. However, you can send your payment from CC via PayPal, which is recommended payment term for online shopping.

When you choose to pay online via PayPal, you will be redirected to your PayPal account to send out your payment. And once you make the payment, invoice will be sent from both PayPal and Platobridal to inform you that the payment has been received by us.

There might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.

Your can require a swatches on several colors or a special item.We only charge $10 for international shipping by register ail mail.There are 2 methods for order a sample swatches. 1):Contact us via email for the sample swatches you need,then we will send $10 invoice to your paypal account 2):You can just send $10 to our company's paypal account [email protected] and leave a message for the sample swatches you needed.